If your order is placed after 1:00 EDT time on Tuesday, your order will generally be shipped the following Monday with the following exception: If your order is being delivered to an address east of the Mississippi, we will work to deliver your live tree by the end of the current week. Once shipped, we will provide you with a tracking number to that address shortly after shipment (typically within 12-24 hours) When ordering, you will be prompted to provide a valid email address. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment. This means that we have received your order in our system, and working diligently on our end to get your new tree out to you. As soon as we receive your order, we automatically confirm that the item is in stock, is perfectly healthy, and available for shipment. While this rarely happens, we'll make sure to replace it if it happens to you.Īs soon as you place your order, you will receive an order confirmation email. If that happens, your tree is probably fine! A few ruffled leaves, or broken twigs is just fine for the tree, and can actually help it develop a thicker trunk.īroken pots, or the tree being broken in half, is not good. Sometimes, a box could get dropped or crushed. When shipping, we take care to pack our trees and supplies to be as safe and secure as possible while they're in transit.
We regularly prune all trees as part of their care, and trees look different in different seasons.įor example, you shouldn't expect a maple tree to have leaves in the winter. Occasionally there are small variations in the products as these are live trees, which may slightly differ from the photos.
#Mikawa yatsubusa bonsai full
If you're not satisfied with your tree for any reason, contact us and we'll provide you with a replacement, exchange or full refund. We strive to make ordering from us as fun and stress-free as possible.īonsai is a relaxing hobby, so it should stay that way when you're shopping for them too. We currently ship to the continental USA, and can make some exceptions for Alaska, Hawaii, USVI and Puerto Rico.Ĭlick here to see all of our frequently asked questions. You'll get one that's very similar in size and shape, in the same style, in a pot that we specifically picked out to match the exact shape and size of your bonsai tree.
With our master artisan trees, artisan trees, or specimen trees, or anywhere else where it's specifically noted: YES! Those are one-of-a-kind trees, and you will get that exact one.įor all other trees, the photo is of a tree in the same group. Is the tree I see the tree in the photo the tree I'm going to get? We accept an extensive array of payments including: Visa, MasterCard, American Express, Diners Club, Discover Card, JCB International Card, Apple Pay, Google Pay and Bitcoin. At the point of offering the payment information for a sale, if it has not expired and is valid, it will be pre-approved and charged when the processing has completed. What service do you use to process orders?Īll orders on our site are handles and carried out through a Shopify Payments, PayPal, or CoinBase.
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